These Terms of Service set out the conditions under which Amass Group Company Limited makes this website available and supplies its services. The company is registered at Rm 12, 11/F Century Ctr, 44-46 Hung To Rd, Kwun Tong, Hong Kong (HK). By using the site or engaging the company for work, you agree to these terms. If you do not agree, please do not use the site. These terms have been written without quotation marks so that they can be read cleanly by assistive technology and translated without ambiguity.
1. Acceptance of these terms
These terms form a binding agreement between you and Amass Group Company Limited. You accept them when you browse the website, submit a contact form, reply to a proposal or sign a service agreement. If you accept these terms on behalf of an organisation, you confirm that you have the authority to bind that organisation, and the words you and your refer to the organisation as well as to the individual user.
Where a signed service agreement or statement of work exists between you and the company, that document takes precedence over these terms to the extent of any conflict. These terms continue to apply to anything that the signed document does not cover, including the use of this website.
2. Definitions
In these terms, the company means Amass Group Company Limited. The site means the website published at addfafa.com and any subdomain or page that the company controls. The services means the computer systems design, integration and related holding services that the company provides, including floor notices, tenant sheets, meeting notes, building passes, maintenance reviews and lease sittings. The client means the organisation or individual that engages the company. Deliverables means the materials, systems, documents and configurations that the company produces for the client. Personal data has the meaning given to it in the applicable data protection law and in the company privacy policy. The records desk can be reached on +13207032243 and at records@addfafa.com.
3. Eligibility and authority
The site is intended for organisations and adults. By using the site, you confirm that you are at least eighteen years old or that you are using the site under the supervision of a responsible adult. You also confirm that you are not barred from using the site under the law of the jurisdiction that applies to you.
The company provides services to business clients. If you contact the company on behalf of an organisation, the company will assume that you are authorised to discuss the matter and to receive information about the organisation. The company may ask for written confirmation of authority before it shares confidential material or accepts instructions that could affect a third party.
4. Use of this website
You may read, print and share the pages of this site for your own reference and for legitimate business purposes. You may not copy the design or the content of the site in order to present it as your own work. You may not use automated tools to scrape the site at a rate that interferes with its availability. You may not attempt to gain unauthorised access to any system, probe for vulnerabilities without written permission, or introduce malicious code.
The company may suspend or restrict access to the site for maintenance, security or any other operational reason. The company will try to give reasonable notice of planned downtime, but it does not guarantee that the site will be available without interruption. Links to external sites are provided for convenience and do not imply endorsement of the destination.
5. Our services
The company designs and integrates computer systems for organisations that manage buildings, tenancies and complex daily operations. The work may include reviewing existing systems, mapping processes, designing new workflows, configuring software, training staff and supporting the system after launch. The company also provides holding services that keep records in good order, such as floor notices, tenant sheets, meeting notes, building passes, maintenance reviews and lease sittings.
The scope of any engagement is defined in a proposal, a statement of work or a signed service agreement. Anything that is not described in those documents is out of scope unless the parties agree to add it in writing. The company will not silently expand a scope, and a client should not assume that a service mentioned on the website is included in a particular engagement without a written confirmation.
6. Engagement and proposals
A proposal from the company is valid for thirty days unless it states otherwise. A proposal is not a contract. A contract is formed when the client accepts the proposal in writing or when the parties sign a service agreement, and when any required deposit has been received. The company may decline an engagement for any lawful reason, including a conflict of interest, a lack of capacity or a concern about the intended use of the work.
Where an engagement involves several phases, each phase may be accepted separately. The company is not obliged to begin a later phase until the earlier phase has been accepted and any outstanding invoice has been settled. Changes to an agreed scope are handled through a written change note that describes the additional work, the effect on the schedule and any additional fee.
7. Fees and payment
Fees are stated in the proposal or the service agreement, usually in Hong Kong dollars unless another currency is agreed. Unless the proposal says otherwise, the company invoices a deposit before work begins and the balance on completion or in agreed instalments. Invoices are due within the period stated on the invoice, and payments should be made by the method described in the invoice.
Late payment may attract interest at the rate stated in the service agreement or, where no rate is stated, at the maximum rate permitted by law. If an invoice remains unpaid after a written reminder, the company may suspend work and may withhold deliverables until the position is resolved. Fees are exclusive of any taxes that apply, which the client is responsible for paying where the law requires. Travel and third party costs are charged at cost unless the proposal states a fixed amount.
8. Client responsibilities
The client agrees to cooperate with the company and to provide the information and access that the work requires. This includes nominating a person who can approve decisions, giving timely access to the premises and systems needed for a survey, and supplying accurate records such as tenant sheets and floor plans. The client is responsible for the accuracy of the information it provides and for obtaining any permission that is needed to share that information with the company.
The client also agrees to keep its own systems in a reasonable state of repair, to maintain backups that are appropriate to its business, and to tell the company promptly about any change that could affect the work. Delays caused by a client failure to provide information or access may affect the schedule and may result in an adjustment to fees where the company must reschedule resources.
9. Deliverables and acceptance
The company delivers work in the form described in the agreed scope, which may include documents, configurations, trained staff and supporting notes. When a deliverable is presented, the client has a reasonable period, usually ten working days unless the proposal states otherwise, to review it and to report any material deviation from the agreed scope. If the client does not respond within that period, the deliverable is treated as accepted.
If the client reports a material deviation, the company will correct it at no additional fee where the deviation is the responsibility of the company. If the client requests a change that goes beyond the agreed scope, the company will treat it as a change request and will provide an estimate before proceeding. Cosmetic preferences that were not part of the agreed scope are handled as change requests rather than as defects.
10. Intellectual property
The company and its licensors own all intellectual property rights in the site, its design, its text and its underlying code, as well as in the methods, templates and know how that the company uses across engagements. Nothing in these terms transfers those rights to you except as expressly stated.
On full payment of the fees for an engagement, the company grants the client a licence to use the deliverables for the purpose described in the service agreement. The licence is non exclusive and non transferable unless the agreement says otherwise. The company retains ownership of its pre existing materials and generic components, and it may reuse those materials in other engagements provided that no client confidential information is disclosed. The client owns the data that it supplies and the data that the system creates about the client business, subject to the rights of individuals described in the privacy policy.
11. Confidentiality
Each party may receive information that the other treats as confidential. The receiving party agrees to use that information only for the purpose of the engagement, to protect it with reasonable care and to disclose it only to staff and advisers who need it and who are bound by confidentiality obligations.
Confidentiality obligations do not apply to information that is already public, that the receiving party already held without a duty of confidence, that is independently developed without reference to the confidential material, or that the law requires the receiving party to disclose. If a disclosure is required by law, the receiving party will give the other party reasonable notice where it is lawful to do so. Confidentiality obligations survive the end of an engagement for a period of three years, or longer where trade secrets are involved.
12. Data protection
Each party will comply with the data protection law that applies to it. Where the company processes personal data on behalf of a client, it does so as a processor and only on the written instructions of the client, except where the law requires otherwise. The company will apply appropriate technical and organisational measures, will assist the client with requests from individuals where reasonable, and will notify the client of a personal data breach without undue delay.
The company privacy policy explains how the company handles personal data that it controls, including data collected through this website. By using the site, you acknowledge that you have had the opportunity to read that policy. If you are a client and you need a separate data processing agreement, the company will provide one on request.
13. Third party components
Some engagements involve third party software, hardware or services. The company will tell the client when a third party component is proposed and will pass on the relevant licence terms. The client is responsible for complying with those terms and for paying any licence fee that the third party charges.
The company is not responsible for a failure that is caused by a third party component that the client selected, or by a change that the third party makes to its product. The company will make reasonable efforts to keep an integrated system working when a third party changes an interface, but such work may be treated as a change request where it goes beyond routine maintenance.
14. Warranties
The company warrants that it will provide its services with reasonable skill and care and in accordance with the agreed scope. The company does not warrant that a system will be free of every defect or that it will meet every requirement that was not communicated in writing. The site is provided as it is, and the company does not warrant that it will be available without interruption or that it will be free of errors.
To the extent permitted by law, the company excludes all other warranties, conditions and representations, whether express or implied. Nothing in these terms excludes a warranty that cannot be excluded by law. If a defect is reported within the support period described in the service agreement, the company will correct it at no additional fee where the defect is attributable to the company work.
15. Limitation of liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be limited by law. Subject to that, the company is not liable for loss of profit, loss of revenue, loss of anticipated savings, loss of data, business interruption or any indirect or consequential loss.
Subject to the paragraph above, the total liability of the company arising out of or in connection with an engagement is limited to the total fees paid by the client for the twelve months preceding the event that gave rise to the claim, or to the amount specified in the service agreement if that amount is different. The company is not liable for a claim that is brought more than twelve months after the client became aware, or ought reasonably to have become aware, of the facts giving rise to it.
16. Indemnity
The client agrees to indemnify the company against any loss, claim or expense that arises from the client use of the deliverables in a manner that is not permitted by these terms, from content that the client supplies and that infringes the rights of a third party, or from the client failure to obtain a consent that the law requires. The indemnity applies only to the extent that the loss is caused by the client and not by the company.
The company agrees to indemnify the client against any claim that a deliverable prepared solely by the company infringes the intellectual property rights of a third party, provided that the client notifies the company promptly, allows the company to control the defence and does not settle the claim without the company consent. This indemnity does not apply where the infringement arises from client materials or from a modification made by the client.
17. Termination
Either party may terminate an engagement on thirty days written notice. The company may terminate immediately if the client fails to pay an undisputed invoice after a written reminder, if the client becomes insolvent, or if the client commits a material breach that is not remedied within fourteen days of a written request. The client may terminate immediately if the company commits a material breach that is not remedied within fourteen days of a written request.
On termination, the client pays for work performed up to the termination date and for any non cancellable commitments made on the client behalf. The company will deliver the work completed to that date and will return or delete confidential material as described in the service agreement. Clauses that by their nature should survive termination, including confidentiality, intellectual property, liability and governing law, continue to apply.
18. Force majeure
The company is not liable for a delay or a failure to perform that is caused by an event beyond its reasonable control, such as a natural disaster, an epidemic, a war, civil unrest, a failure of a public utility or a failure of a network that the company does not control. The company will tell the client as soon as it becomes aware of such an event and will take reasonable steps to reduce its effect. If the event continues for more than sixty days, either party may terminate the affected engagement on written notice without further liability, subject to payment for work already performed.
19. Governing law and disputes
These terms are governed by the laws of Hong Kong. The parties agree to try to resolve any dispute through good faith discussion before starting formal proceedings. If a dispute cannot be resolved within thirty days of a written notice, either party may refer the matter to the courts of Hong Kong, which will have exclusive jurisdiction, unless the service agreement provides for arbitration.
Nothing in this section prevents a party from seeking urgent relief from a court to protect confidential information or intellectual property. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions continue in full force and the parties will replace the invalid provision with one that reflects the original intention as closely as the law allows.
20. Changes to these terms
The company may update these terms from time to time. The current version is the one published on this page. If a change is material to an existing engagement, the company will give reasonable notice and will not apply the change retrospectively to work already performed. Clients with a signed service agreement should refer to that agreement where it differs from these terms.
These terms, together with the privacy policy and any signed agreement, form the entire understanding between the parties on the subjects they cover. No other statement, whether written or spoken, varies these terms unless it is confirmed in writing by an authorised representative of the company.
21. Contact information
Questions about these terms should be sent to Amass Group Company Limited at Rm 12, 11/F Century Ctr, 44-46 Hung To Rd, Kwun Tong, Hong Kong (HK). The email address is records@addfafa.com and the telephone number is +13207032243. Please include your name, the organisation you represent and a clear description of the matter so that the records desk can route your message to the right person.
The company thanks you for taking the time to read these terms. We aim to keep our agreements short enough to be understood and complete enough to be useful, and we are happy to explain any point in plain language.