The lobby desk

Tell us which floor is causing trouble

FLOOR

Amass Group Company Limited answers every enquiry from the same desk at Rm 12, 11/F Century Ctr, 44-46 Hung To Rd, Kwun Tong, Hong Kong (HK). Send a short note through the form, or call +13207032243 and ask for the records desk. We reply within one working day.

Write to the records desk

Prefer email? Write to records@addfafa.com and we will match a service desk to your request before we call.

Contact the desk

One form, one address, one phone number

Use the form for a first enquiry, a request for a survey or a question about an active engagement. The form prepares a message in your own email application and sends it to records@addfafa.com, so you always keep a copy in your sent folder.

Messages go to records@addfafa.com. We reply within one working day.

Three questions we hear often

How quickly will I hear back from the desk?

We reply within one working day for any message that arrives during business hours. If your message arrives after 18:00 on a weekday, we answer on the next working day. Urgent building matters should be raised by phone on +13207032243 rather than through the form.

Can you work with a building that already has systems in place?

Yes. Most of our work starts with systems that are already running. We survey what is in place, keep the parts that work and integrate the rest rather than forcing a replacement. Bring the floor plan and the current notices to the first meeting and we can tell you which desk should come first.

Do you visit sites outside Kwun Tong?

We travel across Hong Kong for surveys and handovers, and we support remote sites with the meeting note desk and the maintenance review rounds. Travel costs are stated in the proposal so that there are no surprises on the invoice.

Before you write

What helps us answer well

Tell us the building, the floor and the service that is causing friction. If you have a floor plan or a current tenant sheet, mention it and we will ask for a copy. Do not send sensitive personal data in the first message; we will agree a secure route once we know what the enquiry needs. Our full address is Rm 12, 11/F Century Ctr, 44-46 Hung To Rd, Kwun Tong, Hong Kong (HK), and our phone number is +13207032243.

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Direct lines

  • Phone: +13207032243
  • Email: records@addfafa.com
  • Rm 12, 11/F Century Ctr, 44-46 Hung To Rd, Kwun Tong, Hong Kong (HK)